COD Verification Agent
Made for Shopify
Cash-on-Delivery orders can drain profits through fake orders and high RTOs.
Our COD Verification Agent integrates with your Shopify store to automatically confirm COD orders on WhatsApp.
Typical brands reduce RTO losses by 20–40% and save thousands in shipping costs.
Reduce RTO by upto 40%
Full managed done-for-you setup
30 day no questions asked refund
Community access and dedicated support
Do you have more questions?
Send us a message on Whatsapp and we will be happy to help.
How This Agent Works
Every COD order on Shopify triggers a verification message to the customer. Orders are tagged with the correct status on Shopify so you can take action accordingly.
Trigger
COD Order Placed
👤 A customer places a new Cash On Delivery order
⚡ Agent detects COD order in real time via Shopify.
Action
Send Whatsapp Confirmation Message - Within 5 Mins
💬 WhatsApp confirmation sent:
“Hey 👋 we've received your Cash On Delivery order. Please verify your order so we can ship it to you on priority!”
🎯 Goal: Verify customer intent to place the order and reduce RTOs
Action
Add Order Tags - After 12 hrs
💬 WhatsApp message:
⚡ Agent creates Verified, Pending or Cancelled order tag on Shopify.
🎯 Goal: View the COD order status and process order accordingly.
Setup Requirements
Shopify Store Access
We’ll need collaborator access to your Shopify Admin so we can sync abandoned carts, generate checkout links, and track recovered orders.
Meta Business Access
Your Meta Business Manager is required to host the WhatsApp Business Account (WABA). You’ll either grant us access or complete the one-time Gupshup Embedded Signup flow.
WhatsApp Business Account (WABA)
Each store needs a verified WABA connected to Meta. This includes a dedicated phone number, approved display name, and brand website for Meta’s verification.
FAQs
How does the Cart Abandonment Agent work for Shopify?
Our Cart Abandonment Agent connects directly to your Shopify store and detects when a customer leaves products in their cart. Using the official WhatsApp Business API, it automatically sends branded WhatsApp reminders with checkout links. Depending on your plan, reminders can include urgency messages or discount codes to recover more sales.
Do I need technical skills to set up WhatsApp cart recovery?
No. We provide a done-for-you setup. You only need to grant us Shopify collaborator access and connect your Meta Business Manager / WhatsApp Business Account (WABA). Our team handles all the API configuration, template approvals, and automation setup.
How long does it take to enable WhatsApp abandoned cart messages?
Most Shopify stores go live in 5–7 business days once access is provided. If your Meta Business Manager requires business verification, timing may depend on Meta’s approval process.
How much revenue can Shopify brands recover with WhatsApp cart abandonment reminders?
On average, Shopify merchants recover 10–30% of lost sales through automated WhatsApp cart recovery flows. Results depend on your industry, order value, and incentive strategy, but most stores see a positive ROI within the first month.
Do I need a new WhatsApp number for the API?
Yes, you’ll need a dedicated phone number that is not already linked to the WhatsApp personal app or WhatsApp Business App. You can either use a fresh number or unregister an existing one before connecting it to the API.
Can I customize WhatsApp abandoned cart messages?
Yes. We create custom templates in your brand’s voice, including logo, product names, and personalized discount offers. All templates are submitted for approval through Meta to ensure full WhatsApp compliance.
How are WhatsApp Business API charges billed?
All WhatsApp API messaging costs are already included in your Cart Abandonment Agent subscription fee. You don’t need to pay separately for messaging charges. We take care of the underlying WhatsApp Business API charges, so your billing is simple and predictable — just one flat monthly subscription for the Agent.
How is this different from tools like Interakt or Limechat?
Unlike tools like Interakt or Limechat that charge high subscription fees where you only use 1 out of 10 features, our Agents runs on a single flat monthly fee. You only pay for the Agents you choose. This keeps costs predictable and often lower, while still giving you the full power of the AI powered automations — fully set up and managed for you.
Can I cancel my subscription?
Yes all subscriptions are month-to-month. You can cancel or upgrade your plan anytime.